2005 Award Winner

Short Description
Place Lexus (PPL) sells and services new and pre-owned. Lexus vehicles, and sells Lexus parts to the wholesale and. retail markets. …

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Content
Park Place Lexus
At its two locations in Plano and Grapevine, Texas, Park
Place Lexus (PPL) sells and services new and pre-owned
Lexus vehicles, and sells Lexus parts to the wholesale and
retail markets. PPL is part of the family of Park Place
Dealerships (PPD), which includes eight dealerships with 12
franchises.
In 1994, PPL began benchmarking business practices
outside of the automobile industry, with the intent of
emulating the best business practices they could find and
bringing innovation to the industry. Four years later, the
company conducted its first internal assessment using the
Baldrige criteria for performance excellence to identify areas
for improvement and adopted the brand “Experts in
Excellence” as a sign of its dedication to quality.
Today, PPL ranks among the country’s top Lexus dealers.
Between 2000 and 2004, the company’s gross profit increased
by 51.3 percent. In 2005, PPL Members (employees)
generated $387 million in revenue.
House of Quality
With its mission, “To provide an extraordinary automotive
purchase and ownership experience” as a foundation, the
dealership’s “House of Quality” graphically depicts the
organization’s direction and represents its culture. The four
Core Convictions-integrity, outstanding client experience,
commitment, and…