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SearchEnterpriseLinux.com | Linux migration makes downtime dum… http://searchenterpriselinux.techtarget.com/originalContent/0,289142…
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Linux migration makes downtime dumps disappear
By Jan Stafford, SearchEnterpriseLinux.com Site Editor
03 Dec 2003 | SearchEnterpriseLinux.com
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When you’re in the business of providing customer service
for other businesses, you don’t want to be caught with your
plants down. So, continuing CPU failures and
maintenance-related server downtime at customer service
centers posed a costly headache for $295 million Precision
Response Corp. (PRC), a global service provider for such
major corporations as American Express, AT&T, British
Airways, DirecTV, FedEx, and Priceline.com.
“We run a 24/7 workshop,” said Gopal Devalaraju, PRC’s senior director of application
technology services. “These problems had a direct impact on our customer service reps
and our customers, impacting revenue for our organization.”
In this report, Devalaraju describes…