How to recover from a Trojan or virus

Short Description
Once you know that your machine is infected with a Trojan Horse … Depending on what type of Trojan horse or virus you have, intruders may have …

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Recovering from a Trojan Horse or Virus
Michael D. Durkota, US-CERT
It can happen to anyone. Considering the vast number of viruses and Trojan horses traversing the Internet at any given moment, it’s amazing it doesn’t happen to everyone. Hindsight may dictate that you could have done a better job of protecting yourself, but that does little to help you out of your current predicament. Once you know that your machine is infected with a Trojan Horse or virus, what can you do?
If you know what specific malicious program has infected your computer, you can visit one of several anti-virus web sites and download a removal tool. Chances are, however, that you will not be able to identify the specific program. Unfortunately your other choices are limited, but the following steps may help save your computer and your files.
1. Call IT support
If you have an IT support department at your disposal, notify them immediately and follow their instructions.
2. Disconnect your computer from the Internet
Depending on what type of Trojan horse or virus you have, intruders may have access to your personal information and may even be using your computer to attack other computers….

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