GAO-03-679 Human Capital Further Guidance, Assistance, and …

Short Description
U.S. General Accounting Office, Human Capital: OPM Can Better Assist Agencies in ….. All 4 of the agencies in our study have implemented telework …

Website: www.gao.gov | Filesize: 1102kb

Content
a
GAO
United States General Accounting Office
Report to the Chairman, Committee on
Government Reform, House of
Representatives
July 2003 HUMAN CAPITAL
Further Guidance,
Assistance, and
Coordination Can
Improve Federal
Telework Efforts
GAO-03-679The statutory framework for federal telework requires agencies to take
certain actions related to telework, provides agencies with tools for
supporting telework, and provides both the Office of Personnel Management
(OPM) and the General Services Administration (GSA) with lead roles and
shared responsibilities for the federal telework initiative. Both agencies
offer services and resources to support and encourage telework in the
federal government. However, these agencies have not fully coordinated
their telework efforts and have had difficulty in resolving their conflicting
views on telework-related matters. As a consequence, agencies have not
received consistent, inclusive, unambiguous support and guidance related to
telework.
After we discussed the issues created by the lack of coordination between
GSA and OPM with both agencies, a GSA official then indicated that GSA
and OPM expressed a new commitment to coordination. Such a
commitment reflects a promising start for better assisting federal agencies in
improved implementation of their telework programs. However, the key to
success will be sustained efforts by both agencies to work together in
assisting agencies and providing consistent and straightforward guidance,
services, and resources on the governmentwide telework initiative.
GAO identified 25 key practices in telework-related literature and guidelines
as…