VPN Troubleshooting Guide
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VPN Troubleshooting Guide. When a Caller reports problems connecting to the VPN please follow the following steps. 1) Verify that the caller has a valid …
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VPN Troubleshooting Guide
When a Caller reports problems connecting to the VPN please follow the following steps.
1) Verify that the caller has a valid Internet Connection. Have the user browse a few Internet sites.
2) Ask the user to ping the VPN concentrator using ecomplex-vpn.Rutgers.edu
a. If the ping is successful.continue to step 3
b. If the ping is unsuccessful have the user ping the VPN using the IP 198.151.130.194.
c. If the ping is still unsuccessful, try to ping using the above IP address from your workstation. If you are
also unsuccessful.ESCALATE TO TD
3) If the user is getting an error message, attempt to match with the ones located in Appendix 1.
4) If the error is not listed verify the caller’s setting, using the appropriate document located here.
Appendix1
Error 678, Occurs when the VPN client is not detecting a Network connection. Please verify that you have established
a connection to the Internet with your local Internet Service Provider(ISP)
Error 718: Occurs when the username and/or password are not correct….
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