Subscription Guide and Glossary

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This guide describes the various components of Autodesk® Subscription. ….. Autodesk offers e-Learning lessons in English only for 3ds Max. …

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www.autodesk.com/subscription 1
AUTODESK?SUBSCRIPTION
Subscription Guide and Glossary
This guide describes the various components of Autodesk?Subscription. You can learn how to
access your program benefits and manage your subscription contract through the members-only
Subscription Center. You can also find definitions of common Subscription terms and whom to
contact if you need assistance. For current general information about Autodesk Subscription,
contact your Autodesk reseller or visit www.autodesk.com/subscription.
Contents
Overview …………………………………………………………………………………………………………………………3
Getting Started …………………………………………………………………………………………………………………3
Understanding Subscription Roles …………………………………………………………………………………..3
Subscription Terms and Conditions………………………………………………………………………………….4
Subscription Center Access…………………………………………………………………………………………….4
Contract Manager/Software Coordinator Access ……………………………………………………….4
User Access…………………………………………………………………………………………………………4
The Subscription Setup Wizard ……………………………………………………………………………………….4
Subscription Home Page………………………………………………………………………………………………..4
Using Subscription Resources …………………………………………………………………………………………….5
e-Learning Catalog ………………………………………………………………………………………………………..5
Subscription Technical Support ……………………………………………………………………………………….5
Web Support ………………………………………………………………………………………………………..5
Web Support Language Availability …………………………………………………………………………6
Eligible Questions …………………………………………………………………………………………………6
Reseller View Permission ………………………………………………………………………………………6
Phone Support Options………………………………………………………………………………………….6
Subscription Gold Phone Support ……………………………………………………………………………7
Subscription Platinum Phone Support………………………………………………………………………7
Platinum Support Availability…………………………………………………………………………………..7
Product Upgrades…………………………………………………………………………………………………………8
Use of Previous Versions……………………………………………………………………………………….8
Registration and Activation (Authorization) Codes……………………………………………………..8
Extensions …………………………………………………………………………………………………………………..8
Managing Extensions…………………………………………………………………………………………….9
Downloading Extensions………………………………………………………………………………………..9
Managing…