Devilish Details Best Practices in Web Design

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Web design in three broad areas: details of architecture or organization, details of …… Web Design Patterns for Transactional Systems …

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Reprinted from L. Constantine (ed.), forUSE 2002 Proceedings, (Ampersand Press, 2002).
Published by Ampersand Press, an imprint of Constantine & Lockwood, Ltd., 58 Kathleen Circle,
Rowley, MA 01969; tel: 1 (978) 948 5012; fax: 1 (978) 948 5036;
email: info @foruse.com . 2002, Constantine & Lockwood, Ltd.
Devilish Details:
Best Practices in Web Design
Larry L. Constantine
University of Technology, Sydney
Constantine & Lockwood, Ltd.
Abstract
Visual and interaction design for successful e-commerce Web sites and Web-based
applications requires meticulous attention to detail. Because the smallest matters
can ruin the user experience, an orderly process-such as usage -centered design-
guided by robust principles is needed; iterative testing and repetitive redesign is
inadequate to find and address all the diverse matters needing attention. This paper
reviews basic principles and then surveys best practices in the detailed aspects of
Web design in three broad areas: details of architecture or organization, details of
interaction design, and details relating to commercial activity, especially shopping.
Specific recommendations in each area are offered as examples of best practices
based on usage -centered principles.
[Keywords: Web applications, e-commerce, visual and interaction design, user
interface…