Troubleshooting Guide PS8

Troubleshooting Guide PS8Short Description
Troubleshooting Guide / Tips and Tricks … Problem — Norton alert about a malicious script during PartSmart 8.0 install. Solution - Tell Norton to …

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Troubleshooting Guide / Tips and Tricks
Problem — Installed PartSmart 8.0 beta under admin account, logged in as a user but does not see the
icon or the installation folder in start>programs>ari network service.
Solution - Log-off as User, log-in as Admin. Go to c:documents and settingsall usersapplication
dataARI Network ServicesAri.PartSmart.UI8.0.0.0Ari. PartSmart.UI.Config, right click on file, left click
properties. Go to the security tab and check full control, click apply, and click OK. Log-off Admin, log-in
as User, PartSmart 8.0 should be available.
Problem — Workstation not connecting to server.
Solution - Stand-Alone install was run on workstation, instead of client install. Uninstall PartSmart 8.0
and reinstall the PartSmart 8.0 using the Client-Only install.
Problem — User has Server and 2 Workstations, using WindowsXP Pro. Partsmart 6.09.49 still works
on the Server & Clients. User continues to get error that “No licences available” for PartSmart 8.0 at
Client.
Solution — Confirm that Server and other workstations are working. If user is getting “No licenses
available” at all workstations for PartSmart 8.0, run uninstall from PartSmart 8.0 CD. Reinstall
PartSmart…

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