Technical Troubleshooting Tips
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The following web sites provide technical tips and troubleshooting advice about …. http://securityresponse.symantec.com/. Trend Micro Security Information …
Website: www.longwood.edu | Filesize: 44kb
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Technical Troubleshooting Tips - 1
Presentation by Virginia Kinman at the May 2005 Virginia Library Association Paraprofessional Forum Conference
Technical Troubleshooting Tips
Virginia Kinman, Longwood University
VLAPF Annual Conference, May 2005
NOTE: Website URLs and descriptions are based on availability and design in May 2005.
Technical vendors tend to change their website navigation and design frequently, so if you
don’t see what is described, look around for what it morphed into.
General Tips
1. Know the version number of software involved (Help | About).
2. Know the product or model number of hardware involved.
3. Know your operating system (Windows, Mac, Linux) and version. To find out your exact
Windows version, build and service pack, open Windows Explorer and choose Help |
About Windows.
4. Write down or copy and paste any error messages or numbers.
5. Start with product help, then vendor support, then groups and general websites.
6. Search effectively:
?Be as specific as possible first, then broaden if necessary.
?Search first on error numbers or unique phrases in an error message.
?Look for terminology, abbreviations and commonly used phrases in your results, and
adjust your search to include them.
?To narrow…
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