Troubleshoot your ADSL Router/Modem Setup

Troubleshoot your ADSL Router/Modem SetupShort Description
Cannot open configuration screen:
• Power down your equipment for 30 seconds, then retry.
• Disable your firewall software.
• Ensure your Web browser is not configured to use a proxy server.

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Connection to Internet fails:
• Ensure your username and password are entered correctly. See the Related Article: ‘Technical Details Overview’.
• Power down your ADSL equipment and computer for 20 minutes before attempting to connect again. Make a note of any errors you receive.
• Change your ADSL username to: bt_test@startup_domain. You do not need to change your password. Make a note of any errors you receive, or if this is successful.
• Reset your ADSL Router to factory defaults.
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    • Filed Under Router, Hardware 

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