Performance and Scalability Benchmark Siebel CRM Release 7.7 Industry Applications on IBM eServer P690S and IBM DB2 UDB on eServer P5 570

Short Description
This white paper describes the performance and scalability capabilities of Oracle’s Siebel Customer Relationship Management (CRM) Application Release 7.7. The benchmark comprised 15,000 concurrent users running Siebel CRM Release 7.7 industry applications on IBM eServer p690 and IBM DB2 UDB on eServer p5 570. Oracle’s Siebel Platform Sizing and Performance Program is a Siebel-certified test suit executed independently by IBM. Note that this benchmark data is intended for general information purposes, and not for use as a substitute for implementation-specific sizing or benchmarks.

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Content
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This benchmark was executed independently by IBM under the Siebel CRM Release 7.7 Industry Applications Platform Sizing and Performance Program guidelines. Test cases are based on Siebel customer requirements and exercise some of the most critical and frequently used components of the Siebel CRM application. The test cases must run in steady state for at least one hour, and certification is dependent on the achievement of certain key performance indicators.
The test simulated real-world requirements of a large organization, consisting of 15,000 concurrent, active users in a call center organization. Test conditions simulated service representatives running Siebel Financial Services Call Center and partner organizations running Siebel Partner Relationship Management (Web sales and Web service).
Siebel Workflow and the Siebel Scripting Engine were used to incorporate business-process-management customizations.
The application also simulated integration with Web systems, using the Siebel Enterprise Application Integration component and the Siebel HTTP Adapter. In this case, an eight-hour business day included more than 2,700,000 EAI transactions between systems.
End users were simulated by use of Mercury Interactive LoadRunner version 7.8. The think time range between user operations was 13 to 23 seconds. The Siebel CRM Release 7.7 scripting engine was invoked to assign service requests and navigate the user to the appropriate views. Siebel CRM Release 7.7 Workflow Manager executed workflow steps based on inserted service requests.
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